Once your order is confirmed, we aim to process and ship it within 1-2 business days. You’ll receive an email with tracking information as soon as your order has been dispatched.

Our typical processing time is 1-2 business days, and shipping times depend on the delivery method and your location. Standard shipping usually takes 3-7 business days, but this can vary due to external factors such as weather or courier delays.

If your tracking information hasn’t been updated for a few days, don’t panic—shipping carriers may experience delays in updating their systems. If you notice no movement after 5 business days, feel free to contact us at info@smokeshopking.com, and we’ll investigate the situation.

Your tracking status provides updates on the location and progress of your order:

• In Transit: Your package is on its way.
• Delivered: Your package has arrived at your shipping address.

Please note that tracking statuses are controlled by shipping carriers and may not always reflect real-time updates.

We stand behind the quality of our products. If you receive a defective or damaged item, contact us at info@smokeshopking.com within 7 days of receiving your package, and we will assist with a replacement or refund.

Due to current carrier regulations and increased fees, shipping costs have risen. We work hard to find the most affordable shipping options for our customers while ensuring smooth and timely deliveries.

Once your order is shipped, you’ll receive an estimated delivery date based on the selected shipping method. Standard shipping typically takes 3-7 business days, while expedited options are faster. Keep an eye on your tracking information for the most accurate delivery updates.

Local regional carriers are smaller shipping companies that operate within specific regions. These carriers often handle deliveries to more remote areas where larger carriers might not provide service. We use regional carriers when necessary to ensure your package reaches you, no matter where you live.

For added peace of mind, we offer Route Shipping Assurance, a protection service that covers lost, stolen, or damaged packages. You can opt in at checkout, and if anything goes wrong with your shipment, Route will assist in resolving the issue quickly.

If your package is returned to us due to an incorrect address or failure to deliver, we will contact you to arrange a reshipment. Please note that additional shipping fees may apply if the original address provided was incorrect. Contact us at info@smokeshopking.com to resolve this issue.

Unfortunately, we are unable to ship to APO or PO Box addresses at this time due to carrier restrictions

We currently ship to most U.S. states, except where local laws restrict the sale and shipment of our products. During checkout, enter your address to confirm if we ship to your location.

At this time, we only ship within the United States. International shipping is not available due to strict customs regulations.

Yes, we offer expedited shipping options, including overnight shipping at checkout. However, overnight shipping may not be available in all areas due to carrier restrictions. Please check availability based on your location.

Yes, all our orders are shipped in plain, unmarked packaging for your privacy. There will be no mention of the contents or King Smoke Shop on the outside of the package.

We occasionally offer free shipping promotions based on your order total or through special deals. Keep an eye out for banners on our website or sign up for our newsletter to stay informed about free shipping opportunities!

If your package was marked as delivered but you haven’t received it, please check with neighbors, building management, or your mailroom. If you still can’t locate the package after 24 hours, contact us at info@smokeshopking.com, and we’ll assist you in locating your package or filing a claim with the carrier.

If you haven’t received your order confirmation email, please check your spam or junk folder. If it’s still missing, contact our support team at info@smokeshopking.com, and we’ll be happy to resend it.