Smoke King

content topbar 3
Cart 0
Shopping Cart(0)
Your cart is currently empty. Shop all products
Shop
Search
0 Wishlist
0
Cart 0
Shopping Cart(0)
Your cart is currently empty. Shop all products
Shop

Return and Refunds Policy

Return and Refunds Policy

Welcome to King Smoke Shop! By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before placing any orders.

1. Eligibility to Purchase

To make purchases from King Smoke Shop, you must be of legal smoking age, which is 21 years or older, in accordance with California Business and Professions Code, Section 22950-22964. By using our website, you confirm that you meet the minimum age requirement in your jurisdiction. Any attempt to falsify age to purchase products is illegal and punishable by law.

2. Account Registration

To complete your order, you may be required to create an account. By registering, you agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities under your account. King Smoke Shop reserves the right to refuse or terminate accounts at our discretion.

3. Age Verification

We use an industry-leading age verification system to ensure compliance with California laws regarding the sale of tobacco and vape products. When placing an order, you will be required to provide information such as your full legal name, permanent address, date of birth, and the last four digits of your Social Security Number for verification. In cases where automatic verification is unsuccessful, you will be required to upload a government-issued ID for manual verification. Orders that cannot be verified will be canceled.

4. Prohibited Use

Our products are intended solely for personal, non-commercial use. The resale of products purchased from King Smoke Shop is strictly prohibited. Any attempt to purchase items on behalf of a minor or for resale may result in legal action and termination of your account.

5. Pricing and Payment

All prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to ensure that all pricing information is accurate, but errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. Payment is required at the time of purchase, and we accept all major credit cards and payment options listed at checkout.

6. Shipping and Handling

We currently ship orders within the United States, including California, in compliance with federal and state laws. Shipping fees and estimated delivery times will be displayed at checkout. Please note that shipping times may vary depending on location, holidays, and external factors beyond our control.

We will process and ship orders as quickly as possible, but we are not responsible for delays caused by third-party shipping services. Please ensure your shipping address is correct, as we are not liable for orders shipped to incorrect addresses.

7. Return and Refund Policy

Due to the nature of our products, all sales are final, and we do not accept returns on opened or used items. In the event you receive a defective product, please contact our customer service team at ________________ within 7 days of delivery. We will work with you to resolve the issue by offering a replacement or refund where appropriate.

8. Rewards Program

Our King Smoke Shop Rewards Program allows you to earn points with every purchase. Points can be redeemed for discounts on future purchases, and the program is subject to the following terms:

  • Points have no cash value and cannot be transferred or sold.
  • We reserve the right to modify or terminate the rewards program at any time, with or without notice.
  • Misuse of the program or violations of the terms may result in forfeiture of points and account termination.

9. Limitation of Liability

King Smoke Shop is not responsible for any injuries, damages, or losses resulting from the use of our products. All products sold on our website are intended for legal use only, and by purchasing, you assume full responsibility for complying with local laws and regulations regarding tobacco and vape products.

We make no warranties, expressed or implied, regarding the use or performance of our products. In no event shall King Smoke Shop, its affiliates, or its employees be held liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website or products.

 

At Smoke Shop King, we are committed to ensuring your satisfaction with the products you purchase from us. Due to the nature of our products, we have specific guidelines in place for returns and refunds. Please review the policy carefully.

Defective or Damaged Products

If you receive a defective or damaged product, we are happy to offer a replacement or refund. To initiate the return process:

  • Contact Us: Email our customer service team at support@kingsmokeshop.com within 7 days of receiving your order.
  • Provide Proof: Include your order number, a description of the defect or damage, and clear photos of the product and the packaging.
  • Return Authorization: Our team will review your case and provide instructions for returning the item, if necessary. Unauthorized returns will not be accepted.

Return Eligibility

To be eligible for a return due to defect or damage, the item must meet the following conditions:

  • The product must be unused and in its original packaging, with all components included.
  • The return request must be made within 7 days of delivery.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Estimated shipping times vary based on your location:

  • Opened or used products
  • Clearance or sale items
  • Items purchased through third-party sellers
  • Products that were damaged due to misuse, negligence, or modifications

Shipping Costs

We do not accept returns or issue refunds for the following:

  • For Defective or Damaged Items: King Smoke Shop will cover return shipping costs if you receive a defective or damaged product.
  • For Other Cases: If a return is approved for a reason other than defect or damage, return shipping costs are the responsibility of the customer.

Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.

Exchanges

We currently do not offer direct exchanges. If you would like to replace a defective or damaged item, please follow the return process above, and we will issue a refund or replacement product as necessary.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. To request an order cancellation, contact support@kingsmokeshop.com as soon as possible. If your order has already been shipped, it cannot be canceled.

Contact Us

For any questions or concerns regarding returns or refunds, please contact us at: King Smoke Shop email info@smokeshopking.com